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Ideal IT support for small to medium-sized businesses
Knowledgeable, skilled, &partnered with renowned tech organizations
Straight-forward approach without the nonsense
Adding a personal touch to our excellent service
At Protecra IT, we provide service for small to medium-sized organizations in the Chicagoland area who are seeking a trustworthy and reliable technology partner who will manage their company’s IT needs. As such, we help guide and direct them from a technical standpoint, while future-proofing their systems as well. Furthermore, we help provide solutions to our clients beyond their technical needs, all to help your business operate smoothly and effectively. And for clients who are not in the Chicagoland area, we do offer remote support options!
We offer the best in IT support and service at rates larger outfits either cannot or will not match. Protecra IT also prides itself on not only its excellent service, but the relationships we build with our clients. They appreciate our straight-forward approach and the transparency in our work as we avoid the fluff and flair other IT outfits tend to have.
What Protecra IT can offer your business:Protecra IT is not just another Managed Service Provider (MSP). We are technology consultants and offer IT solutions and consulting, general service and support, and external IT support for the needs of any small to medium-sized business.
Protecra IT specializes in a range of technologies and services, including:
*Standard support & projects are billed separately; see Projects information below for details
*Projects (not included with our Set Contract):
Includes: up to 4 hours per incident is considered a “ticket” & is included in monthly contract costs
Billed Separately: If an open ticket is to exceed 4 hours to resolution, we will receive approval based on estimated time to complete.
In contracting with Protecra IT, you and your business gain many benefits! Where other Managed Service Providers (MSPs) initially connect you with a Tier 1 support member who will follow an escalation matrix for more complex issues as needed, Protecra IT does not. Each Protecra IT ticket is handled by a Tier 3 support member, significantly reducing the resolution time for tickets, saving you time waiting and repeating your issues, and ensuring the whole process goes smoothly.
Other MSPs usually tack on upcharges for all hardware or software purchases. Protecra IT is an industry partner with leading hardware and software suppliers. No upcharges are processed and all prices are passed along to you at cost (plus tax).
Other MSPs are interested in high sales volumes while keeping use of contracted support services as low as possible. Protecra IT differs there as well. We will recommend only what your business actually needs, when it needs it, and work to keep the costs of it as low as possible for you. We are transparent in our goal to fully support you at prices and quality of support that other MSPs cannot match.
High-security smart sensors that reliably pinpoint cut or climb attempts to within.
High-security smart sensors that reliably pinpoint cut or climb attempts to within.
High-security smart sensors that reliably pinpoint cut or climb attempts to within.
High-security smart sensors that reliably pinpoint cut or climb attempts to within.
Protecra IT has been in business since 2015, but we have been supporting businesses years prior to that. We began as a group of IT engineers who had a passion to provide the highest quality and personalized IT services. Beginning with several clients, many who are still partnered with us to this day, we strived to keep our clients’ technology is as efficient and effective as possible at extremely reasonable rates.
In doing so, we take on their IT needs and technology that allows our client to focus on their business itself. We provide personal and professional support with full transparency of the process. Our goal is to provide the highest quality solutions and support as possible, at rates other IT professionals cannot match, as we have lower per-hour rates than the industry averages. We have decades of IT experience ready and willing to take on any and all of your IT needs!
Protecra IT is partnered with Microsoft, Amazon, and Google and work with many products and services, including: Microsoft Windows, Microsoft Windows Server, Microsoft Hyper-V Virtualization, Microsoft Office 365, and Microsoft Azure Cloud Computing.
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Appropriate for your specific business, making it easy for
you to have quality IT services.
We work hard to provide our clients with the best, no-nonsense, and personalized IT service and support to make your business run as efficiently as possible!
IT Solutions provides me day to day challenges and variety in my work that keeps me engaged and interested. There is a strong work ethic culture.
IT Solutions provides me day to day challenges and variety in my work that keeps me engaged and interested. There is a strong work ethic culture.
IT Solutions provides me day to day challenges and variety in my work that keeps me engaged and interested. There is a strong work ethic culture.
Give us a call at 331-253-2032 or fill out the form below!
